LINE THERMAL PRINTER

MODEL CL-E321/CL-E331
User’s Manual
WEEE MARK
If you want to dispose of this product, do not mix it with general household waste. There is a separate collection systems for used electronics products in accordance with legislation under the WEEE Directive and is effective only within European Union.
Wenn Sie dieses Produkt entsorgen wollen, dann tun Sie dies bitte nicht zusammen mit dem Haushaltsmüll. Es gibt im Rahmen der WEEE-Direktive innerhalb der Europäischen Union gesetzliche Bestimmungen für separate Sammelsysteme für gebrauchte elektronische Geräte und Produkte.
Si vous souhaitez vous débarrasser de cet appareil, ne le mettez pas à la poubelle avec vos ordures ménagères. Il existe un système de récupération distinct pour les vieux appareils électroniques conformément à la législation WEEE sur le recyclage des déchets des équipements électriques et électroniques qui est uniquement valable dans les pays de l’Union européenne.
Les appareils et les machines électriques et électroniques contiennent souvent des matières dangereuses pour l’homme et l’environnement si vous les utilisez et vous vous en débarrassez de façon inappropriée.
Si desea deshacerse de este producto, no lo mezcle con residuos domésticos de carácter general. Existe un sistema de recogida selectiva de aparatos electrónicos usados, según establece la legislación prevista por la sobre residuos de aparatos eléctricos y electrónicos (RAEE), vigente únicamente en la Unión Europea.
Se desiderate gettare via questo prodotto, non mescolatelo ai rifiuti generici di casa. Esiste un sistema di raccolta separato per i prodotti elettronici usati in conformità alla legislazione RAEE, valida solo all’interno dell’Unione Europea.
Deponeer dit product niet bij het gewone huishoudelijk afval wanneer u het wilt verwijderen. Er bestaat ingevolge de WEEE-richtlijn een speciaal wettelijk voorgeschreven verzamelsysteem voor gebruikte elektronische producten, welk alleen geldt binnen de Europese Unie.
Hvis du vil skille dig af med dette produkt, må du ikke smide det ud sammen med dit almindelige husholdningsaffald. Der findes et separat indsamlingssystem for udtjente elektroniske produkter i overensstemmelse med lovgivningen under WEEE-direktivet, som kun er gældende i den Europæiske Union.
Se quiser deitar fora este produto, não o misture com o lixo comum. De acordo com a legislação que decorre da Directiva REEE – Resíduos de Equipamentos Eléctricos e Electrónicos, existe um sistema de recolha separado para os equipamentos electrónicos fora de uso, em vigor apenas na União Europeia.
Jeżeli zamierzasz pozbyć się tego produktu, nie wyrzucaj go razem ze zwykłymi domowymi odpadkami. Według dyrektywy WEEE obowiązującej w Unii Europejskiej dla używanych produktów elektronicznych należy stosować oddzielne sposoby utylizacji.
Compliance Statement for European Users
CE marking shows conformity to the following criteria and provisions:
Low Voltage Directive (2014/35/EU), EMC Directive (2014/30/EU), and RoHS directive (2011/65/EU)
Full text of the EU declaration of conformity is available at the following internet
address:
http://www.citizen-systems.co.jp/english/support/download/printer/others/eu_doc/
FCC Compliance Statement for American Users
FCC Related Information
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
  • Reorient or relocate the receiving antenna.
  • Increase the separation between the equipment and receiver.
  • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
  • Consult the dealer or an experienced radio/TV technician for help.
Pursuant to FCC regulations, you are cautioned that any changes or modifications not expressly approved in this manual could void your authority to operate this equipment.
Sicherheitshinweis
Die Steckdose zum Anschluß dieses Druckers muß nahe dem Gerät angebracht und leicht zugänglich sein.
EMI Compliance Statement for Canadian Users
This Class B Information Technology Equipment (ITE) complies with Canadian CAN ICES-3(B)/NMB-3(B).
This equipment generates and uses radio frequency energy and if not installed and used properly, that is, in strict accordance with the manufacturer’s instructions, may cause interference to radio and television reception. This Information Technology Equipment (ITE) does not exceed the Class B limits for radio noise emissions from digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications. This equipment is designed to provide reasonable protection against such interference in a residential installation.
However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
  • Reorient or relocate the receiving antenna.
  • Increase the separation between the equipment and receiver.
  • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
  • Consult the dealer or an experienced radio/TV technician for help.
État de conformité EMI à l’usage des utilisateurs Canadiens
Cet Équipements informatiques (EI) de la classe B est conforme à la norme CAN ICES-3(B)/NMB-3(B) du Canada.
Cet équipment produit et utilise l’énergie à radiofréquences et s’iln’est pas installé et utilisé correctment, c’esst à dire en accord strict avec les instructions du fabricant, il risque de provoquer des intérferences avec la réception de la radio et de latélévision.
Le présent Équipements informatiques (EI) n’émet pas de bruite radio électriques dépassant les limites applicables aux appareils numériques de la classe B prescrites dans le Réglement sur le brouillage radioélectrique édicté par le ministère des Communications du Canada.
Cet équipment est conçu pour fournir une protection satisfaisante contre de telles interférences dans une installation résidentielle.
Cependant, il n’y a pas de garantie contre les interférences avec les réceptions radio ou télévision, provoquées par la mise en et hors circuit de l’équipment; aussi, il est demandé a l’utilisateur d’essayer de corriger l’interférence par l’une ou plus des mesures suivantes:
  • Réorienter l’antenne de réception.
  • Installer l’ordinateur autre part, par égard pour le récepteur.
  • Brancher l’ordinateur dans une prise de courant différente de façon à ce que l’ordinateur et le récepteur soient branchés sur des circuits différents.
  • Consulter le revendeur ou un technicien radio/ TV expérimenté pour toute assistance.
GENERAL PRECAUTIONS
  • Before using this product, be sure to read through this manual. After having read this manual, keep it in a safe, readily accessible place for future reference.
  • The information contained herein is subject to change without prior notice.
  • Reproduction or transfer of part or all of this document in any means is prohibited without permission from Citizen Systems.
  • Note that Citizen Systems is not responsible for any operation results regardless of omissions, errors, or misprints in this manual.
  • Note that Citizen Systems is not responsible for any trouble caused as a result of using options or consumables that are not specified in this manual.
  • Except explained elsewhere in this manual, do not attempt to service, disassemble, or repair this product.
  • Citizen Systems Japan Co., Ltd. shall not be liable for damages caused by improper or incorrect usage or by the usage environment.
  • Data is basically for temporary use and not stored for an extended period of time or permanently. Please note that Citizen Systems is not responsible for damage or lost profit resulting from the loss of data caused by accidents, repairs, tests or other occurrences.
  • If you find omissions, errors, or have questions, please contact your Citizen Systems dealer.
  • CITIZEN is a registered trademark of Citizen Watch Co., Ltd.
  • QR Code is a registered trademark of DENSO WAVE INCORPORATED.
  • Datamax® is a registered trademark of Datamax-O'Neil Inc.
  • Maxi Code is a registered trademark of UPS.
  • Zebra®, Eltron®, ZPL2™, and EPL2™ are registered trademarks of ZIH Corp., USA
  • PDF417 is a trademark or registered trademark of Motorola, Inc. in the U.S. and other countries.
  • TrueType™ is a trademark of Apple Inc.
  • All other trademarks are the property of their respective owners.
  • Citizen Systems use these trademarks in accordance with the license of relevant owners.
Copyright© CITIZEN SYSTEMS JAPAN CO., LTD. 2019
SAFETY PRECAUTIONS...WHICH SHOULD BE STRICTLY OBSERVED
Before using this product for the first time, carefully read these SAFETY PRECAUTIONS. Improper handling may result in accidents (fire, electric shock or injury).
In order to prevent injury to operators, third parties, or damage to property, special warning symbols are used in the User’s Manual to indicate important items to be strictly observed.
  • After having read this Manual, keep it in a safe, readily accessible place for future reference.
  • Some of the descriptions contained in this manual may not be relevant to some printer models.
The following describes the degree of hazard and damage that could occur if the printer is improperly operated by ignoring the instructions indicated by the warning symbols. Be sure to read this information carefully.
WARNING
  • Neglecting precautions indicated by this symbol may result in fatal or serious injury.
CAUTION
  • Neglecting precautions indicated by this symbol may result in injury or damage to property.
This symbol is used to alert your attention to important items.
Warnings
WARNING
  • Do not perform any of the following actions as they may result in damage or malfunction of the device, overheating, the generation of smoke, fire, or electric shock. If the device is damaged or defective, turn off the power, disconnect the power plug from the electrical outlet, and contact your retailer.
    • Do not step on, drop, hit, or otherwise subject the device to significant force or impact.
    • Do not use the device in environments of poor ventilation or in a manner that blocks device vents.
    • Do not use the device in environments, such as laboratories, where chemical reactions occur or environments exposed to air that contains salt or toxic gases.
    • Use the device in environments at specified power supply voltage and frequency (100 to 240 V and 50/60 Hz).
    • Do not connect or disconnect the power cord or an interface cable by holding the cable itself. Do not pull or carry the device while cables are under load.
    • Do not drop or insert small objects such as clips or push-pins into the device.
    • Do not connect too many power cords to a single electrical outlet.
    • Do not spill tea, coffee, juice, or other beverages onto the device. Do not subject the device to insecticides. If liquid is spilled onto the device, turn off the power, disconnect the power plug from the electrical outlet, and contact your retailer.
    • Do not disassemble or modify the device.
    • Do not use non-specified AC adapters.
    • Use only the included power cord. Do not use the included power cord with other devices.
    • Do not use deformed or damaged power cords.
    • Do not unnecessary process power cords.
    • Do not print while the top ribbon cover is open. An injury may occur due to hair or clothing being caught in the ribbon.
  • Exposed wire due to damaged power cords or melted sheaths may cause current leakage, malfunction, or electric shock. Contact your retailer if the power cord becomes damaged.
    • Do not place objects around the power plug.
PRECAUTIONS IN HANDLING THE PRINTER
CAUTION
  • Caution label is attached in the position shown in the following figure. Carefully read the handling precautions before using the printer.
CAUTION
    • Do not touch the area around the thermal head during or right after the printing process. This area will be hot and may cause burns.
    • Do not drop or insert small objects such as clips or pins into the printer. Doing so may result in failure.
    • Exercise caution when carrying or transporting the device. Dropping the device may damage other objects or cause injury.
    • Make sure to open the printer cover fully when it needs to be opened. Failure to do so may result in the printer closing unexpectedly, which may cause injury.
    • Exercise caution when the printer cover is open. Contact with edges may result in injury.
    • Do not open the printer cover while the printer is printing.
    • Do not print while the top ribbon cover is open. A failure may occur if the ribbon is touched or a foreign object is dropped on it.
    • Do not use thinner, trichlene, benzene, ketone-based solvents, or cleaning cloths with chemicals to clean the case surface.
    • Do not use the device in environments exposed to significant levels of oil, metal shavings, waste, and dust.
    • Do not spill liquids onto the device or expose the device to spray chemicals.
    • Do not step on, drop, hit, or otherwise subject the device to significant force or impact.
    • Make sure to use the control panel correctly. Pressing buttons randomly may cause malfunction and even failure. Do not use sharp objects including tips of pens to operate the control panel.
    • If some abnormality occurs during use, immediately stop using the device and disconnect the power plug from the electrical outlet.
    • Do not disassemble the device for repairs in case of failure. Always contact the dealer for repairs.
    • The auto cutter has internal blades near the media discharge port. Never insert hands inside the media discharge port whether the printer is operating or not.
    • There is a risk of the thermal head being damaged by static electricity. Take measures to prevent the charging of static electricity in advance, and do not directly touch the thermal head heating element and connector terminal parts when handling the printer.
    • Clean the platen regularly because printing or cutting at the correct position may become impossible if it is dirty.
    • Paper with perforated lines will make the platen extremely dirty so cleaning when starting use is recommended.
    • Cutting at perforated lines is not recommended because an extremely large amount of paper dust and paper scraps will be generated.
PRECAUTIONS ON PRINTER INSTALLATION
CAUTION
    • Do not use or store the device in environments exposed to excessive heat, moisture, direct sunlight, near heaters, extremely high or low altitudes, excessive humidity, or excessive dust.
    • Do not use the device in environments, such as laboratories, where chemical reactions occur.
    • Do not use the device in environments exposed to air that contains salt or toxic gases.
    • Place printers on level, stable surfaces in environments with good ventilation. (Do not place the printer such that the vents are against walls.)
    • Do not place objects on top of the device.
    • Using the device near radios or televisions or plugging the power cord into the same electrical outlet as used by such devices may cause reception interference.
    • Use the device in environments at specified power supply voltage and frequency.
    • Use only the included power cord. Do not use the included power cord with other devices.
    • Do not place objects or step on power cords.
    • Do not pull or attempt to carry the device by the power cord or an interface cable.
    • Do not connect too many power cords to a single electrical outlet.
    • Do not bundle the power cord.
    • Hold the power cord by the power plug to connect and disconnect to/from electrical outlets.
    • Ensure connectors are properly connected. In particular, reversing the polarity may damage internal parts.
    • Turn the power switch off before connecting or disconnecting interface cables.
    • Do not run long signal lines or make connections with noisy devices to the extent possible. If necessary, use shielded twisted pair cables for signal lines and take any other necessary steps to ensure signal integrity.
    • Place the device near an electrical outlet and ensure that the power plug can be unplugged easily so that the power to the device can be cut quickly if necessary.
    • Use electrical outlets with ground terminal screws. Using electrical outlets without ground terminals may result in injury due to static electricity.
    • Do not install the printer in a location where there is vibration or in an unstable location.
GENERAL OUTLINE
Thank you for purchasing the Citizen Systems Line Thermal Printer CL-E321 / CL-E331.
This printer is a line thermal printer employing the direct-thermal method and thermal-transfer method that was developed for labels, tags, tickets, and many other applications.
Part Names and Function
SETUP
Configuring Printer Settings Using the Specialized Utility
Use the LabelPrinterUtility configuration application to change printer settings.
Refer to the following sections for more information on obtaining and using LabelPrinterUtility.
Refer to Obtaining the LabelPrinterUtility
Refer to Using the LabelPrinterUtility
Configuring Ethernet Network Settings Using Network Seeker
You can check and change the settings of the wired LAN interface board by using CITIZEN Network Seeker, which is utility software that runs in Windows.
Configuring Printer Settings Using a Browser
Printer and network settings can be configured using a Web browser via the printer’s built-in LinkServer function.
Configuring the Printer Using the Operation Panel
The following operations can be performed from the control panel after changing the printer operation mode to the special mode.
  • Adjust media sensors
  • Print test samples
  • Print the settings configuration
  • Change emulation modes
  • HEX dump mode
  • Initialize the printer
  • *This device is not equipped with the [Menu Configuration Mode] featured in other models.
  • 1.With the top cover closed, turn on the power to the printer while pressing and holding the FEED key.
  • The printer changes to the special mode.
  • The buzzer emits 3 short tones and the status LED flashes alternately in green and red.
  • 2.Press the FEED key to select the desired operation mode.
    • Mode Buzzer Status LED
    Color Interval
    Special function mode 3 short tones Alternately in green and red Flashes quickly
    Press the FEED key ↓
    Sensor Adjustment Mode 1 short tones Green Flashes
    Press the FEED key ↓
    Test print mode 2 short tones Green Flashes quickly
    Press the FEED key ↓
    Configuration print mode 3 short tones Amber Flashes
    Press the FEED key ↓
    Emulation switching mode 4 short tones Amber Flashes quickly
    Press the FEED key ↓
    HEX dump mode 5 short tones Red Flashes
    Press the FEED key ↓
    Initialization mode 6 short tones Red Flashes quickly
    Press the FEED key ↓
    Returns to the sensor adjustment mode.
  • 3.Once the desired operation mode has been selected, press and hold the FEED key for at least 3 seconds.
  • 4.Release the FEED key once the buzzer emits a long tone.
  • The printer is now in the desired operation mode.
  • 5.After finishing use of operation modes, press and hold the FEED for at least 3 seconds to return to the normal startup mode.
  • After you have finished configuring each mode, restart the printer.
  • ●To return to the normal startup mode without selecting an operation mode after changing to the special function mode, press and hold the FEED key for at least 3 seconds.
  • ●If you continue to press and hold the FEED key for at least 3 seconds after the buzzer emits a long tone, the buzzer will emit 4 short tones, and then printer restarts.
  • ●The printer restarts, and changes to normal mode.
Online Configuration Mode
  • 1.Press and hold the FEED key for at least 3 seconds while the printer is online and not receiving data.
  • The printer is now in online configuration mode.
  • The buzzer emits 3 short tones and the status LED flashes alternately in green and red.
  • 2.Press the FEED key to select media sensor mode.
    • Media sensor mode Buzzer Status LED
    Color Interval
    Transmissive sensor mode 1 short tones Green Flashes
    Press the FEED key ↓
    Reflective sensor mode 2 short tones Green Flashes quickly
    Press the FEED key ↓
    Continuous media mode 3 short tones Amber Flashes
    Press the FEED key ↓
    Thermal-transfer printing mode 4 short tones Amber Flashes quickly
    Press the FEED key ↓
    Direct-thermal printing mode 5 short tones Red Flashes
    Press the FEED key ↓
    Returns to the transmissive sensor mode.
  • 3.Press and hold the FEED key for at least 3 seconds.
  • 4.Release the FEED key once the buzzer emits a long tone.
  • The selected media sensor mode is set.
Clearing Jobs Stored in the Printer
Jobs stored in the printer can be cleared when the printer is paused.
  • 1.Press the FEED key if the printer is printing or receiving data.
  • The printer is now paused.
  • 2.Press and hold the FEED key for at least 3 seconds.
  • The buzzer emits 1 short tone.
  • 3.Release the FEED key.
  • One job has been cleared.
  • Alternatively, continue to press and hold the FEED key for at least 3 second without releasing your finger until the buzzer emits 2 short tones.
  • 4.Release the FEED key once the buzzer emits 2 short tones.
  • All jobs have been cleared.
Maintenance
Perform printer maintenance on a regular basis to ensure that the printer is always in good working condition.
CAUTION
  • Excluding ethyl alcohol, do not use solvents such as benzene, acetone, thinner, or others to clean the printer. Doing so may cause the printer surface or other parts to deform.
Appendices
  • CITIZEN is a registered trademark of Citizen Watch Co., Ltd.
  • QR Code is a registered trademark of DENSO WAVE INCORPORATED.
  • Datamax® is a registered trademark of Datamax-O'Neil Inc.
  • Maxi Code is a registered trademark of UPS.
  • Zebra®, Eltron®, ZPL2™, and EPL2™ are registered trademarks of ZIH Corp., USA
  • PDF417 is a trademark or registered trademark of Motorola, Inc. in the U.S. and other countries.
  • TrueType™ is a trademark of Apple Inc.
  • All other trademarks are the property of their respective owners.
  • Citizen Systems use these trademarks in accordance with the license of relevant owners.
Copyright© CITIZEN SYSTEMS JAPAN CO., LTD. 2019
Features
< Compact and Stylish Design >
  • Boasting the smallest footprint in the industry, this printer was designed to be compact to free users from placement restrictions.
  • The stylish design enables the device to be used in different environments.
  • Exterior color options include black and pure white.
  • This printer is compact yet allows you to use a 300 m per roll, large-diameter ink ribbon.
< High-speed, High-quality Printing >
  • This printer employs the direct-thermal method and thermal-transfer method by utilizing a thermal head, and includes a 32-bit RISC CPU with a maximum operating frequency of 216 MHz and thermal history control to provide high-speed, high-quality performance up to 8 IPS with the CL-E321 model and up to 6 IPS with the CL-E331 model.
< Adjustable Sensors Provided as Standard >
  • Adjustable media/black line sensors are provided as standard so that the detection position can be adjustable horizontally. This enables sensors to be placed at detection positions suitable for different types of media.
< Interface >
  • Standard interfaces include a 9-pin, DSUB RS232C interface, full-speed USB 2.0 port, and an Ethernet port that supports 100BASE-TX and 10BASE-T. These interfaces enable high-speed connections to many peripheral devices.
< Excellent Usability >
  • Manual media cutters are installed at the top and bottom of the media discharge port to cut media after being printed for better usability in many different environments.
  • The operation panel has been designed to have a different color than the main exterior color for better visibility and stress-free operation.
  • Thermal heads and platen rollers can be easily replaced without the use of tools.
< Easy to Use >
  • The ribbon loading section has a structure that facilitates easy loading of a ribbon thanks to the adoption of an up/down opening mechanism.
  • Use the LabelPrinterUtility developed by Citizen to configure printer settings from a host computer.
  • The built-in LinkServer™ printer tool can be used over Ethernet connections to change settings and perform other operations.
  • The printer includes mechanisms to allow you to easily adjust the head balance and ribbon left/right balance.
<Models with cutter and models with AC adapter storage case are available>
  • Models equipped with an auto cutter are also available.
  • Models that allow you to store the AC adapter at the bottom of the printer are also available.
Unpacking
Make sure the following items are included with your printer.
NAME Exterior appearance
Printer CL-E321X***NA (standard model)

CL-E321X***NS (model with AC adapter storage case)

CL-E321X***BC (model with cutter)
AC adapter
* All models except models with an AC adapter storage case
AC cord
Media shaft
Media shaft guide
Ribbon shaft (x2)
Ribbon take-up core
USB cable
CD-ROM
Quick Start GuideSafety Instructions
Model Classification
Model numbers indicate printer features according to the following system.
  • 1.Model name
  • CL-E321: 203 DPI
  • CL-E331: 300 DPI
  • 2.Fixed value
  • 3.Market
  • A: Asia
  • C: China
  • E: Europe
  • U: North America
  • 4.Body case color
  • B: Black
  • W: Pure white
  • 5.Interface
  • N: USB port, wired LAN, and serial port
  • 6.Cutter
  • N: None
  • BC: Available
  • 7.AC adapter storage case
  • A: Not available
  • S: Available
Certain combinations may not be available. Please contact us for inquiries on desired configurations.
Front of Printer
CL-E321X***NA (standard model)
CL-E321X***NS (model with AC adapter storage case)
* The figure illustrates the standard model with AC adapter case.
CL-E321X***BC (model with cutter)
  • 1.Media window
  • Enables users to check the media level.
  • 2.Top cover
  • Opens upward so users can replace or set media.
  • 3.Operation panel
  • Includes 2 LEDs and 1 key.
  • Enables users to perform different printer operations and check printer status.
    • Refer to Operation panel
  • 4.Cover release buttons
  • The cover is opened by pressing the buttons on both the right and left sides.
  • 5.Push marks
  • 6.AC adapter case
  • 7.Auto cutter
  • 8.Ribbon window
  • Allows you to check the amount of ribbon that is remaining.
Operation panel
The operation panel includes 2 LEDs and 1 key.
  • 1.Power LED
  • Turns on when the power is turned on and turns off when the power is turned off.
  • 2.Status LED
  • Turns on or flashes in green, red, and amber depending on the printer status.
    • Color Lights/flashes Status
    Green On Printer is online
    Flashes Receiving data
    Amber On Startup
    Red, green, amber Flashes Error or alarm
    - Off Paused
  • 3.FEED key
  • Other key operation varies depending on the currently selected mode. Refer to “FEED Key Operation” for more information.
FEED Key Operation
Online state (status LED is solid green)
  • (1)Press the FEED key while the printer is not receiving data to feed media.
    • If label media is specified, the printer automatically stops after detecting the beginning of media. If continuous media is specified, the printer stops after a certain amount of feed operation.
    • If Tear off mode is selected in the Function Select setting, the printer feeds media to the tear-off position.
    • For models with a cutter, the printer will feed media to the cut position and then cut the media.
  • (2)Press and hold the FEED key for at least 3 seconds while the printer is not receiving data to change the operation mode to the online configuration mode.
    • Refer to Online Configuration Mode
Printing (status LED is solid or flashing in green)
Press the FEED key while the printer is printing or receiving data to pause the printer.
  • The status LED turns off, and the printer pauses.
  • If the FEED key is pressed while the printer is printing, the printer will finish printing the current label and then stop.
    Press the FEED key again to resume printing operation for the remaining labels in the print job.
Paused (status LED is off)
Press and hold the FEED key to change to the clear job mode.
Refer to Clearing Jobs Stored in the Printer
Error/alarm has occurred (status LED flashes in red, green, or amber)
Press the FEED key to clear the error or alarm.
Rear of Printer
CL-E321X***NA (standard model)
CL-E321X***NS (model with AC adapter storage case)
CL-E321X***BC (model with cutter)
  • 1.External media feed port
  • This port is used to feed media into the printer.
  • 2.Power switch
  • Turns the printer power supply on and off.
  • 3.DC jack
  • Connects to the included AC adapter.
  • 4.D-SUB 9pin serial interface
  • 5.Ethernet Interface
  • 6.USB interface
  • 7.AC port
  • 8.Ethernet panel button
  • This button prints and initializes network settings.
CAUTION
  • Do not connect a USB cable to the Ethernet interface. Doing so may damage connectors/interfaces.
Inside of Printer
CL-E321X***NA (standard model)
CL-E321X***BC (model with cutter)
  • 1.Thermal head
  • Prints characters and graphic data on paper (paper rolls).
  • 2.Upper sensor
  • This sensor detects the media position.
  • 3.Media damper
  • When using roll media, absorbs tension generated by media feed operations to prevent print errors.
  • 4.Bottom sensor
  • This sensor detects the media position.
  • Devices are equipped with lock mechanisms.
  • 5.Fixed left-side media guide
  • 6.Adjustable right-side media guide
  • 7.Platen roller
  • This roller transports media.
  • 8.Media shaft
  • 9.Media shaft guide
  • 10.Head balance adjustment slider
  • 11.Manual cutter (Upper/Bottom)
  • 12.Top ribbon cover
  • Open this to replace or install the ribbon.
  • 13.Ribbon shaft
  • Pass the shaft through the core of the ribbon to install the ribbon in the printer.
  • 14.Auto cutter
  • 15.Media discharge port
  • 16.Bottom ribbon cover
  • Open this to replace or install the ribbon.
Printing Preparation Process
The printer must be set up according to the following process before printing can be performed.
Refer to the description of each section for detailed information on each step of the process.
Loading Paper
  • 1.Press the cover release buttons on both the right and left sides to open the top cover.
    • CAUTION
    • Note the following precautions when the top cover is open.
      • Do not touch the thermal head.
  • 2.Insert the media shaft through the core of the media roll and then install the media shaft guide.
    • The media shaft is designed to accommodate both 1-inch and 1.5-inch media roll cores by flipping it upside down. The media shaft has markings indicating which side supports the different core sizes. Select the media shaft orientation in accordance with the size of the media roll core.
    CAUTION
      • Use media rolls that have the print surface on the outer side. Do not use media rolls that have the print surface on the inner side. Labels may peel when such media roll is back-fed.
      • If the media shaft is not installed correctly, the top cover or bottom of the printer will prevent media from feeding properly and cause paper jams.
  • 3.Set the media so that the media shaft guide is on the right side of the media when looking at the front of the printer.
  • 4.Press the media shaft guide onto the media roll so that the center of the media aligns with the center of the media shaft and then set the media into the printer.
    • 1.Assemble the media shaft and media shaft guide.
    • 2.Insert the media shaft through the core of the media roll and then set the assembly into the printer.
    • 3.Set the media in the printer and slide the media to the left from the perspective of looking at the front of the printer. Insert the media shaft guide into the paper at this position.
    CAUTION
    • Too much abutment force by media shaft guide may cause improper feeding of media, which may negatively impact print quality.
  • 5.If using a model with a cutter (CL-E321X***BC), pass the media through the cutter slit.
    • CAUTION
    • Insert media into the slit correctly. Failure to do so may result in improper feeding of media, which may cause paper jams.
  • 6.Make sure the media is in abutment with the left media guide and then adjust the position of the right media guide in accordance with the media width.
  • From the front of the printer, set in front of the edge of media by approximately 10 mm.
    • CAUTION
    • Too much abutment force of the right movable paper guide may cause improper feeding of media, which may negatively impact print quality.
  • 7.Slide the head balance adjustment slider located near the thermal head along the media size scale (inch) so that the position of the notch in the slider matches the media width.
    • CAUTION
      • Adjust the head pressure horizontal balance carefully so as not to damage the thermal head.
        Damaged thermal heads will result in poor printing, paper jams, and malfunction.
      • If using media in thermal-transfer printing with a width of 2 inches or less, we recommend setting the head balance adjustment slider to 2.5" (between 2" and 3").
  • 8.Close the top cover.
    • CAUTION
    • Press the push marks on left and right sides at the top of the top cover and ensure that the top cover hooks on each side lock securely.
      If the top cover is not securely locked, this may cause print errors, paper jams, and malfunction.
Compatible Paper Types
CAUTION
  • Continuous label media cannot be used with the model that has a cutter. Using such media may cause the label media adhesive to accumulate on the cutter blade, which could result in a failure.
Refer to the following specification table for information on the types of media compatible with this printer.
Minimum value Maximum value
mm inch mm inch
A Label width 21.50 0.83 118.00 4.65
B Backing paper width 25.40 1.00 118.00 4.65
C Left edge position of label 0 0 2.54 0.10
D Label gap length 2.54 0.10 2,539.75 (CL-E321)1,270.00 (CL-E331) 99.99 (CL-E321)
50.00 (CL-E331)
E Label length 6.35 0.25 2,539.75 (CL-E321)1,270.00 (CL-E331) 99.99 (CL-E321)
50.00 (CL-E331)
F Label pitch 8.89 0.35 2,539.75 (CL-E321)1,270.00 (CL-E331) 99.99 (CL-E321)
50.00 (CL-E331)
G Backing paper thickness 0.06 0.0025 0.125 0.0049
H Total media thickness 0.06 0.0025 0.19 0.0075
I Notch right edge position 8.3 0.32 60.80 2.39
J Notch left edge position 0 0 57.20 2.25
K Notch length 2.54 0.10 17.80 0.70
L Black line right edge position 15.00 0.59 66.50 2.62
M Black line left edge position 0 0 51.50 2.02
N Black line length 3.18 0.125 17.80 0.70
  • Use the transmissive sensor when using media that has both gaps between labels and black lines.
  • Use the transmissive sensor when using fanfold media.
  • If the label pitch is 1 inch or less, configure an accurate label pitch with the [Small Media Adjustment] setting.
  • Use carbon-based ink with an OD value of at least 1.5 to print black lines.
  • The stop position and cut position may change depending on the width or type of media that is used.
    Adjust these positions using the Paper Position setting.
Loading a Ribbon
How to Load a Ribbon
  • 1.Load the ribbon and ribbon take-up core onto the two ribbon shafts.
    • CAUTION
      • Fully insert the ribbon shafts all the way into the ribbon and ribbon take-up core.
      • Use of ribbon with a width that is at least 5 mm wider than the width of the media to be used is recommended.
      • If using media with a width of 2 inches or less, we recommend using a 60-mm or wider ribbon.
  • 2.Open the top cover.
  • 3.Open the top ribbon cover.
  • 4.Open the bottom ribbon cover.
  • 5.Set the ribbon shaft with the loaded ribbon on the delivery side of the ribbon drive part.
  • Insert the right part of the ribbon shaft along the attachment guides and into the attachment hole while pressing the left part of the ribbon shaft against the protruding part of the flange.
  • 6.Use tape or the like to fix the end of the ribbon that you pulled out from the bottom ribbon cover side to the ribbon shaft with the loaded ribbon take-up core and wind the ribbon.
  • 7.Set the ribbon shaft with the loaded ribbon take-up core on the take-up side of the ribbon drive part.
  • In the same way as with the delivery side, insert the right part of the ribbon shaft along the attachment guides and into the attachment hole while pressing the left part of the ribbon shaft against the protruding part of the flange.
  • 8.Once you have set the ribbon shafts, turn the flange on the take-up side in the “>” direction to take up the ribbon slack.
  • 9.Close the bottom ribbon cover.
  • 10.Close the top ribbon cover.
  • 11.Close the top cover.
    • CAUTION
      • When closing the top cover, push in the parts indicated by arrows with both hands until you hear the clicking sound of the left and right hooks engaging.
        If the hooks are not sufficiently engaged, the print quality may be affected. If wrinkles occur in the ribbon, press the Feeds Media until there are no wrinkles.
        If there are still wrinkles in the ribbon, perform the procedure described in “Adjusting the Left/Right Balance of the Ribbon”.
      • Use ribbon that has the ink surface on the outer side. Ribbon that has the ink surface on the inner side cannot be used.
        If ribbon that has the ink surface on the inner side is used, the print quality may deteriorate.
Adjusting the Left/Right Balance of the Ribbon
If the left/right balance of the ribbon needs to be adjusted, adjust it by moving the ribbon left/right balance adjustment knob.
If wrinkles are occurring in the ribbon, make the adjustment described in the following procedure.
  • 1.Check on which of the left and right sides that slack occurs when looking from the front of the ribbon.
    • CAUTION
    • If this cannot be determined easily when the ribbon is in a stationary state, perform printing and check the part where the wrinkles actually occur.
  • 2.Loosen the screw fixing the ribbon left/right balance adjustment knob.
  • 3.If there is slack on the left side, turn the ribbon left/right balance adjustment knob toward the front.
  • The right side of the ribbon guide shaft will lower down toward the thermal head.
  • Once you have determined the adjustment position, tighten the screw.
    Perform a test print in self-print mode and check that wrinkles do not occur.
  • 4.If there is slack on the right side, turn the ribbon left/right balance adjustment knob toward the back.
  • The right side of the ribbon guide shaft will rise up in the opposite direction to the thermal head.
  • Once you have determined the adjustment position, tighten the screw.
    Perform a test print in self-print mode and check that wrinkles do not occur.
Adjusting Media Sensor Positions
This section describes the procedure to adjust sensors when loading media. Transmissive and reflective sensors can be used for the media sensors.
The printer comes from the factory equipped with a transmissive sensor. The media sensor must be replaced with a reflective sensor for certain types of media.
Refer to Sensor Adjustment Mode
Range of Paper Sensor Adjustment
The following figure illustrates the range of media sensor adjustment.
Transmissive Sensor Adjustment
  • ●Adjust the position of the bottom sensor and upper sensor in accordance with the media width.
  • Move the bottom sensor and upper sensor by the same number of steps from the position of the triangle (▲).
  • The range of bottom sensor and upper sensor horizontal adjustment is 10 steps between the triangle marks (▲).
  • Use a pen or other object with a narrow tip to unlock the bottom sensor and then reposition it.
    Lock the sensor in place once the new position has been determined.
    • CAUTION
      • The bottom sensor and upper sensor must be in alignment with each other.
      • Attempting to move the sensor while still locked may damage it.
Reflective Sensor Adjustment
  • ●Set the bottom sensor at a position so that the center of the sensor window is in alignment with the center of the black line.
Connecting the AC Adapter
CAUTION
    • Use the dedicated AC adapter designed for this device.
    • Make sure the power switch on the printer is turned off before connecting the AC adapter.
    • Insert the AC adapter connector completely into the DC jack.
  • 1.Insert the DC plug on the output side of the AC adapter into the DC jack in the printer.
  • 2.Insert the plug of the AC cord into an electrical outlet.
For a model with an AC adapter storage case
  • ●Insert the plug of the AC cord into the AC port.
Connecting the Printer to a Host Computer
This printer is equipped with print data interfaces including a USB port, an Ethernet port, and a serial port.
Use the following procedure to connect this printer to a host computer.
CAUTION
  • Interface cables are required to connect the printer to a host computer.
  • 1.Turn off the power to the printer and host computer.
  • 2.Insert the cable into the appropriate interface port at the back of the printer.
  • Tighten any locking screws to secure the cable.
  • 3.Insert the other end of the cable into the appropriate interface port in the host computer.
  • Tighten any locking screws to secure the cable.
Using an Ethernet connection
Configure network settings as necessary.
Refer to Configuring Ethernet Network Settings Using Network Seeker
CAUTION
  • To check the current Ethernet settings, press the Ethernet panel button located next to the Ethernet interface to printout the settings.
  • To initialize Ethernet settings, press and hold the Ethernet panel button for at least 3 seconds. Once the buzzer emits a short tone, press and hold the Ethernet panel button again within 3 seconds for at least 3 seconds.
Install the Printer Driver
Install the printer driver onto the host computer.
Printer drivers are available for download from the Citizen Systems support website.
The latest documentation, drivers, utilities, and other support information are also available from this website.

http://www.citizen-systems.co.jp/support/download/printer/label/index_en.html

Once a printer driver has been downloaded, follow the on-screen instructions to install the driver.
List of Settings
This section describes the procedures to configure printer settings using the LabelPrinterUtility.
The following table lists the settings configurable with LabelPrinterUtility.
Home menu Sub menu Default Configurable range Notes
Page Setup Print Speed 6 IPS CL-E321:
2 to 8 IPS
CL-E331:
2 to 6 IPS		 Sets the print speed
Print Darkness 10 00 to 30 Adjusts the print density
Darkness Adjust 00 -10 to 10 Fine adjustment of the density command
Print Method TT TT
DT 		Selects thermal-transfer (ribbon) or direct-thermal media
Continuous Media Length 4.00 inch
101.6 mm 		CL-E321:
0.25 to 99.99 inch
6.4 to 2539.7 mm
CL-E331:
0.25 to 50.00 inch
6.4 to 1,270.0 mm 		Sets the length of continuous mediaThe lower row shows millimeter values when using the printer in mm mode
Vertical Position 0.00 inch
0.0 mm 		-1.00 to 1.00 inch
-25.4 to 25.4 mm 		Adjusts the printing start position
Horizontal Shift 0.00 inch
0.0 mm 		-1.00 to 1.00 inch
-25.4 to 25.4 mm 		Adjusts the horizontal image position
Vertical Image (Datamax)
0.00 inch
0.0 mm 		0.00 to 32.00 inch
0.0 to 812.8 mm 		Adjusts the start position for creating images
(Zebra/Eltron)000 dots -120 to 120 dots
Auto Side Shift 0 dots 0 to 15 dots Shifts the horizontal print position by the specified number of dots for each sheet/label. This is useful when significant load is placed on the portion of the thermal head, such as when printing vertical borders.
Media Sensor See Through See Through
Reflect
None		 Selects the type of label sensor type
Small Media Adjustment Off On
Off		 Setting for small label support
Small Media Length 1.00 inch
25.4 mm 		0.25 to 1.00 inch
6.4 to 25.4 mm 		Sets the length for small label media
Symbol Set PM 50 options Sets the character set
Home menu Sub menu Default Configurable range Notes
System Setup
Sensor Level 1.5 V 0.0 V to 3.3 V Sets the sensor threshold
Paper End Level 3.00 V 0.01 V to 3.30 V Sets the paper end level
Error Reporting On Printing On Printing
Immediate		 Error reporting setting
Buzzer Select Exec/Err Exec/Err
All
Error
Key
None		 Sets the conditions at which the buzzer is triggered
Metric/Inch Inch Inch
mm		 Sets the unit of measure
Max Media Length 10.00 inch
254.0 mm 		CL-E321:
1.00 to 99.99 inch
25.4 to 2539.7 mm
CL-E331:
1.00 to 50.00 inch
25.4 to 1,270.0 mm 		Sets the maximum length of label media
Settings Lock Off On
Off		 Prevents changes via setting commands
Keyboard Lock Off On
Off		 Prevents changes via key operation
Control Code STD STD
ALT
ALT-2		 Changes the command mode for DMX mode (only when Datamax® emulation is selected)
Media Power Up Off On
Off		 Sets the media length measuring function when the power is turned on (only when Zebra® emulation mode is selected on international models)
CI Lock Off On
Off		 Prevents changes via CI commands (only when Zebra® emulation mode is selected on international models)
Emulation Select DM4 (Datamax®)ZPI2 (Zebra®) DM4
DMI
DPP
ZPI2
EPI2		 Datamax®/Zebra® compatibility selection
DM4 Datamax® 400
DMI Datamax® IClassTM
DPP Datamax® Prodigy Plus®
ZPI2 Zebra® ZPL2TM
EPI2 Zebra® EPL2TM
Emulation Auto Detect Full Auto On
Off
Full Auto		 Sets the emulation sensing function (international models only)
Home menu Sub menu Default Configurable range Notes
After Print - 1 AutoConfigure On On
Off		 Enables/disables the auto configuration of optional equipment.
On - Enables auto configuration (when a cutter is installed, mode is automatically configured regardless of the Function Select setting)
Off - Disables auto configuration. Turn this setting Off and select operation with Function Select when you do not want to use the cutter if installed.
Function Select Tear Off
Tear
Cut On(only valid for models with cutters)		 Selects the operation mode when AutoConfigure is Off. Each option has a specified media stop position. Enables operation of the applicable device when selected.
Cutter Action
*Only valid for models with cutters		 Backfeed Backfeed
Through		 Cutter action setting
Prints only when AutoConfigure for a model with a cutter is On or when [Backfeed] is selected for the Function Select setting.
The [Backfeed] option performs a back-feed after each cut operation.The [Through] option continues the print operation at the trailing edge of each sheet/label from the first sheet/label to the n-1 sheet/label when the number of copies is set to n. A back-feed operation is then performed at the trailing edge of the last sheet/label or when printing a single sheet/label.
Home menu Sub menu Default Configurable range Notes
After Print - 2 Paper Position 0.00 inch
0.00 mm 		STD
0.00 to 2.00 inch
0.0 to 50.8 mm
Cut/Tear-
1.00 to 1.00 inch
-25.4 to 25.4 mm 		Adjusts the stop position.
This setting is dependent on the Metric/Inch setting.
Each device has an initial stop position as configured with the settings previously described. This setting sets a relative value from these other settings.
Feed Key Action Feeds Media Repeat Last Set
Repeat Last One
Feeds Media		 Changes the operation of the FEED key
Repeat Last Set
Reprints a set of labels.
This setting is ignored when Zebra®* emulation mode is selected.
Repeat Last One
Reprints the last page only.
Prints only 1 sheet/label from the current number when using counts.
Feeds Media
Functions as the FEED key.
Disables reprinting.
Home menu Sub menu Default Configurable range Notes
Interface*1 RS-232C Baud Rate 9600 115200
57600
38400
19200
9600
4800
2400		 Sets the baud rate of the serial interface
RS-232C Parity None None
Odd
Even		 Sets the communication parity of the serial interface
RS-232C Length 8 bits 8 bits
7 bits		 Sets the data length for the serial interface
RS-232C Stop bit 1 bit 1 bit
2 bits		 Sets the stop bits for the serial interface
RS-232C X-ON Yes Yes
No		 Enables/disables X-ON flow control for the serial interface
USB Device Class Printer Printer
VCOM		 Sets the USB device class
USB VCOM Protocol Auto Auto
DTR
X-ON		 Sets the USB VCOM protocol (flow control)
IPv4 Address 169.254.001.010 000.000.000.000 to 255.255.255.255 Sets the IPv4 network address
IPv4 Subnet Mask 255.255.000.000 000.000.000.000 to 255.255.255.255 Sets the IPv4 subnet mask
IPv4 Gateway 000.000.000.000 000.000.000.000 to 255.255.255.255 Sets the IPv4 gateway
IPv4 DHCP On On
Off		 Enables/disables IPv4 DHCP
Host Name CL-E321:
CL-E321/300
Print Server
CL-E331:
CL-E331/303
Print Server 		Any length from 0 to 31 characters long using single-byte letters (uppercase and lowercase), numbers, and symbols Name to assign to the device to identify the printer
Port Number 9100 1024 - 65535 Print port number
Timeout 60 0 - 300 Timeout time (in seconds) for connection with host machine
When the set number of seconds elapses without data being received from the host in the state in which a session is established, a timeout occurs and the session is disconnected. If this is set to 0, there will be no timeout.
Action at timeout Close all Close all
Move next 		Pending session processing when timeout
Sets whether to disconnect all other sessions or to enable sending and receiving when there are two or more sessions established and a timeout occurs for the session that was established first
Transmits buffered data Disable Disable
Enable 		Transmission data processing when host machine not connected
IPv6 On On
Off		 Enables/disables IPv6
Fixed IPv6 Address On On
Off 		Enables/disables IPv6 static network address
IPv6 Address 0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0 0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0 -
255.255.255.255.255.255.255.255.255.255.255.255.255.255.255.255 		Sets a IPv6 network address
Example: If the network address you wish to set is 2001:0db8:0000:0123:4567:89ab:cdef:feed, specify the value for each network address field in decimal notation separated by periods as shown below.
32.1.13.184.0.0.1.35.69.103.137.171.205.239.254.237
IPv6 Prefix Length 64 1 - 128 IPv6 prefix length setting (in bits)
IPv6 Gateway 0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0 0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0 -
255.255.255.255.255.255.255.255.255.255.255.255.255.255.255.255 		IPv6 gateway address setting
For how to specify an address, refer to the Notes column in “IPv6 Address”.
*1 Contains menus of option interface settings that can be configured for this printer.
Home menu Sub menu Default Configurable range Notes
Global Configuration - Config Set 1 Config Set 1
Config Set 2
Config Set 3		 Configuration number setting
Machine Information Model Number*2 - CL-E321 Displays the model number.
*Appears as “CL-E331” for the CL-E331 model.
Serial Number - RH******** Displays the serial number
Boot Version*2 - *.* Displays the boot version
ROM Version*2 - ******** Displays the ROM version
ROM Date*2 - **/**/** Displays the ROM creation date
ROM CheckSum*2 - **** Displays the ROM checksum
Print Counter - ****.*** km Displays the print counter
Service Counter - ****.*** km Displays the service counter
Cut Counter - ******* Displays the cut counter only for models with cutters
Sensor Monitor*2 - *.* V Displays the sensor level
MAC Address - **.**.**.**.**.** Displays the MAC address
*2 This cannot be obtained with LabelPrinterUtility. To check the value, print the list of settings.
Refer to Configuration Print Mode
Obtaining the LabelPrinterUtility
Using the LabelPrinterUtility
  • ●Start LabelPrinterUtility.exe.
  • Refer to the user manual for more information on using the application.
Starting Network Seeker
After obtaining the program “NetSeeker.exe” from the CD-ROM or our website, double click the program. A dialog box appears.
Start a search for printers by clicking the Seek button.
  • 1.“Seek” button
  • Start a search for Ethernet interface boards on the network.
  • Waits for a response during the time configured with [Communication timeout].
  • 2.“Edit config” button
  • Change the settings of the selected board.
  • 3.Board information list
  • Single click to select a board and double click to change settings.
  • 4.Board information
  • Single click to select a board and double click to change settings.
  • 5.Configuration display section
  • View the settings of the selected board.
  • 6.Client condition display
  • When “Busy” is displayed, operations to search, change settings, and so on are prohibited.
  • If you click “Stop”, the “Busy” status is cleared forcibly.
  • 7.Communication timeout
  • You can configure the time-out duration for searches and other operations.
  • 8.Status log
  • View the status of the utility.
Changing Settings
You can configure an Ethernet interface board by selecting it at the main dialog box, and then clicking “Edit config”.
  • These are unalterable parameters.
  • These parameters are for display purposes only.
  • 1.Device name
  • 2.MAC address
  • 3.Manufacturer
  • 4.ROM version
  • 5.Serial number
  • These are changeable parameters.
  • Users can change these parameters.
  • 1.Host name
  • 2.Line speed
  • 3.IP address from DHCP
  • 4.IP address
  • 5.Gateway IP address
  • 6.Subnet mask
LinkServer user roles
LinkServer has the following three user roles available: User, Operator, and Administrator
The menus that appear for each user role can be changed to restrict operational access to LinkServer.
The Home screen for the user role appears when first connecting.
LinkServer menu configuration
The following figure illustrates the LinkServer menu configuration.
LinkServer connection procedure
  • 1.Open a Web browser and enter the IP address of the desired printer into the address bar (area circled in red).
  • The example illustrates the entry of “http://169.254.1.10”.
  • 2.Press the [LOG IN] to display the authentication window.
  • 3.Enter your user name and password.
  • The default authentication credentials for the Operator role are as follows.
    • User name: Operator
    • Password: Operator
  • The default authentication credentials for the Administrator role are as follows.
    • User name: Admin
    • Password: Admin
  • The user name and password for the Operator and Administrator roles can be changed in the User Settings menu. User names and passwords can contain up to 20 single-byte, alpha-numeric characters and symbols.
  • After successful authentication, the Home screen for the Operator or Administrator role appears.
    • Administrator Home Screen
  • The menus that appear for the User and Operator roles can be changed from the User Settings menu.
  • 4.Press the Menu button on the Home screen to perform printer operations.
    • Printer Information: Displays printer information.
    • Configure The Printer: Provides access to the same settings as configured with LabelPrinterUtility.
    • Operate The Printer: Used to operate the printer.
  • 5.Once you are finished, press the [LOG OUT] button to log out.
  • The Home screen for the User role appears again after logging out.
Sensor Adjustment Mode
Use this mode to adjust media sensors (upper or lower) in accordance with the media used.
Set the sensor position and media before starting this adjustment procedure.
Setting transmissive sensor positions and media
  • 1.Align the bottom sensor and upper sensor with each other at the same position.
    • Refer to Transmissive Sensor Adjustment
  • 2.Peel a label and set the media so that only the backing paper (glassine paper) reaches the platen roller and media sensor.
  • If the media has black lines, do not set the media so that a black line is between the sensors.
  • 3.Adjust the sensors.
    • Refer to Sensor adjustment
Setting reflective sensor positions and media
  • 1.Adjust the reflective sensor so that it is underneath the media.
  • 2.Set the media so that the media covers the platen roller and media sensor.
  • Set that media so that black lines or gaps between labels do not cover the sensor.
    • Using continuous media and label media without gaps between labels
    • Set the media so that a section without a black line (or label face stock for label media) does cover the platen roller and media sensor.
    • Using label media with gaps
    • Peel a label and set the media so that only the backing paper (glassine paper) reaches the platen roller and media sensor.
  • 3.Adjust the sensors.
    • Refer to Sensor adjustment
Sensor adjustment
  • 1.Turn on the power to the printer while pressing and holding the FEED key to start the printer in special function mode.
  • 2.Press the FEED key once to select sensor adjustment mode.
  • The buzzer emits 1 short tone.
    The status LED also flashes in green.
  • 3.Press and hold the FEED key for at least 3 seconds.
  • 4.Release the FEED key once the buzzer emits a long tone and then press the FEED key again.
  • The printer is now in sensor adjustment mode.
  • 5.Press the FEED key to select either transmissive sensor or reflective sensor.
  • Each press of the FEED key toggles between transmissive sensor and reflective sensor options.
    • Sensor Buzzer Status LED
    Color Interval
    Transmissive sensor 1 short tones Green Flashes
    Press the FEED key ↕
    Reflective sensor 2 short tones Green Flashes quickly
  • 6.Press and hold the FEED key for at least 3 seconds.
  • 7.Release the FEED key once the buzzer emits a long tone.
  • The sensor adjustment process starts.
    • Once sensors have been adjusted, the buzzer emits 1 short tone.
    • The buzzer emits 1 long tone if sensor adjustment fails. If this happens, check the sensor and media positions.
  • 8.To save and complete the sensor adjustments, press and hold the FEED key for at least 3 seconds.
  • The buzzer emits 4 short tones, and the printer restarts.
Test print mode
This mode prints the test sample.
This printer can print test samples to label media and continuous media.
Printing test samples is a quick way to check print quality.
Load media and then perform the following procedure.
  • 1.Turn on the power to the printer while pressing and holding the FEED key to start the printer in special function mode.
  • 2.Press the FEED key twice to select test print mode.
  • The buzzer emits 2 short tone.
    The status LED also flashes quickly in green.
  • 3.Press and hold the FEED key for at least 3 seconds.
  • 4.Release the FEED key once the buzzer emits a long tone.
  • The printer is now in test print mode.
  • 5.Press the FEED key to select the media.
  • Each press of the FEED key toggles between label media and continuous media.
    • Media Buzzer Status LED
    Color Interval
    Label media 1 short tones Green Flashes
    Press the FEED key ↕
    Continuous 2 short tones Green Flashes quickly
  • 6.Press and hold the FEED key for at least 3 seconds.
  • 7.Release the FEED key once the buzzer emits a long tone.
  • The test print process starts.
    • Once the test sample has been printed, press the FEED key to print another test sample without a feed operation.
  • 8.Once the test sample has been printed, turn the power to the printer off and on again to reset the printer in the normal startup mode.
CAUTION
  • Normal mode printing can also be performed when the printer is in test print mode. Note that pressing the FEED key while the printer is in test print mode will not feed media. Instead, it will print a test sample.
Configuration Print Mode
This mode is used to print the printer settings configuration when using continuous media mode.
Printing the current settings configuration is a quick way to check the current configuration.
Example of printed settings configuration
Load media and then perform the following procedure.
  • 1.Turn on the power to the printer while pressing and holding the FEED key to start the printer in special function mode.
  • 2.Press the FEED key 3 times to select configuration print mode.
  • The buzzer emits 3 short tone.
    The status LED also flashes in amber.
  • 3.Press and hold the FEED key for at least 3 seconds.
  • 4.Release the FEED key once the buzzer emits a long tone.
  • The configuration print process starts.
  • Once the configuration has been printed, the printer will be in the online state.
  • 5.To print configurations that include default settings, continue pressing and holding the FEED for at least 3 seconds without releasing your finger at step 4.
  • 6.Release the FEED key once the buzzer emits a long tone and then press the FEED key again.
  • The process to print a configuration that includes default settings starts.
  • Once the configuration has been printed, the printer will be in the online state.
Emulation switching mode
This mode is used to change the command set used.
  • 1.Turn on the power to the printer while pressing and holding the FEED key to start the printer in special function mode.
  • 2.Press the FEED key 4 times to select emulation switching mode.
  • The buzzer emits 4 short tone.
    The status LED also flashes quickly in amber.
  • 3.Press and hold the FEED key for at least 3 seconds.
  • 4.Release the FEED key once the buzzer emits a long tone.
  • The printer is now in emulation switching mode.
  • 5.Press the FEED key to select an emulation switching mode.
  • Each press of the FEED key cycles through the emulation mode options of Datamax mode, Zebra mode, and Eltron mode.
    • Emulation mode Buzzer Status LED
    Color Interval
    Datamax mode 1 short tones Green Flashes
    Press the FEED key ↓
    Zebra mode 2 short tones Green Flashes quickly
    Press the FEED key ↓
    Eltron mode 3 short tones Amber Flashes
    Press the FEED key ↓
    Returns to Datamax mode.
  • 6.Press and hold the FEED key for at least 3 seconds.
  • 7.Release the FEED key once the buzzer emits a long tone and then press the FEED key again.
  • The selected emulation mode is set, and the printer restarts.
HEX Dump Mode
This mode is used to print a hex dump list (data received by the printer represented in hex values) for confirmation of the data content.
Example of dump list printing
Load media and then perform the following procedure.
  • 1.Turn on the power to the printer while pressing and holding the FEED key to start the printer in special function mode.
  • 2.Press the FEED key 5 times to select HEX dump mode.
  • The buzzer emits 5 short tone.
    The status LED also flashes in red.
  • 3.Press and hold the FEED key for at least 3 seconds.
  • 4.Release the FEED key once the buzzer emits a long tone.
  • The printer is now in HEX dump mode.
  • 5.Press the FEED key to select the media.
  • Each press of the FEED key toggles between label media and continuous media.
    • Media Buzzer Status LED
    Color Interval
    Label media 1 short tones Green Flashes
    Press the FEED key ↕
    Continuous 2 short tones Green Flashes quickly
  • 6.Press and hold the FEED key for at least 3 seconds.
  • 7.Release the FEED key once the buzzer emits a long tone and then press the FEED key again.
  • The hex dump list print process starts.
  • 8.Once the HEX dump list has been printed, turn the power to the printer off and on again to reset the printer in the normal startup mode.
Initialization Mode
This mode is used to initialize printer settings and the user memory area.
  • 1.Turn on the power to the printer while pressing and holding the FEED key to start the printer in special function mode.
  • 2.Press the FEED key 6 times to select initialization mode.
  • The buzzer emits 6 short tone.
    The status LED also flashes quickly in red.
  • 3.Press and hold the FEED key for at least 3 seconds.
  • 4.Release the FEED key once the buzzer emits a long tone.
  • The printer is now in initialization mode.
  • 5.Press the FEED key to select initialization of settings or initialization of the user memory area.
  • Each press of the FEED key toggles between settings initialization and user memory area initialization.
    • Initialization option Buzzer Status LED
    Color Interval
    Settings initialization 1 short tones Green Flashes
    Press the FEED key ↕
    User memory area initialization 2 short tones Green Flashes quickly
  • 6.Press and hold the FEED key for at least 3 seconds.
  • 7.Release the FEED key once the buzzer emits a long tone and then press the FEED key again.
  • Once the selected initialization process completes, the printer restarts.
Plastic Surface of Printer and Platen
  • ●Use a soft cloth or cotton swab dipped with a small amount of ethyl alcohol to wipe off dust and dirt.
CAUTION
  • Using an excessive amount of ethyl alcohol to clean the platen may cause surface deformation, which would result in unstable feed operation.
Thermal head
  • ●Use a cotton swab dipped with a small amount of ethyl alcohol.
CAUTION
  • The thermal head is hot immediately after printing. Do not touch the thermal head at this time.
  • Do not touch the thermal head with bare hands or do not allow metals to come into contact with the thermal head.
Troubleshooting
The status LED and buzzer are used to confirm error status when errors occur in the printer.
Status LED Buzzer Error Error description (in bold) and resolution
Flashes in red 2 short tones Head Up Error Top cover is not closed correctly.
  • Close the top cover correctly.
Flashes in red 3 short tones End of Media Error Printer has run out of media.Media is not set correctly.
  • Open the top cover and load media or set the media correctly.
Flashes in red 4 short tones Media Load Error
Media Jam Error 		Label gaps or black lines cannot be detected.
  • Check the media sensor positions.
  • Readjust the media sensors.
  • Make sure the selection of transmissive sensor, reflective sensor, or continuous media matches the type of media used.
Media cannot be transported.
  • Open the top cover, remove any media blocking transport, and set the media again.
Flashes in red 5 short tones End of Ribbon Error Printer has run out of ribbon.
  • Open the cover and replace the ribbon.
Ribbon is not loaded correctly.
  • Open the cover and load the ribbon again.
Flashes in red 6 short tones Cutter Error
(models with cutters) 		Cutter is not operating.
  • Open the top cover and remove any media or other object blocking cutter operation.
  • If the cutter does not operate after removing foreign objects, the cutter may not be connected or installed correctly or may have failed. Contact your retailer.
Home position cannot be detected.
  • The auto cutter may have failed. Contact your retailer.
Flashes in amber Repetitions of long tones Head Low Temperature Error The thermal head is at a low temperature (approximately -10°C).
  • Use the printer in proper environments of at least 0°C.
The thermal head is not connected.
  • Check the cable connection with the thermal head.
Flashes in amber None Head High Temperature Alarm
Motor High Temperature Alarm 		The thermal head or feed motor is at a high temperature.
  • Printing stops if the thermal head reaches approximately 70°C or more while printing. Printing resumes automatically once the temperature falls to approximately 60°C or lower.
  • Printing stops if the feed motor reaches approximately 95°C or more while operating. Printing resumes automatically once the temperature falls to approximately 85 ℃ or lower.
Flashes alternately in red and green Repetitions of long tones RS-232C Communication Error Parity error
Framing error
Receive buffer is full
Transmission buffer is full
  • Check the communication settings.
Flashes alternately in red and amber Repetitions of long tones Hardware Error A hardware error has been detected.
  • Immediately turn off the power to the printer and contact your retailer.
This product does not have a broken head element check function so if there are vertical white lines that you suspect are caused by a broken head element, clean the thermal head and then perform a print check in the sample print mode.
If the white line problem is not resolved, the head element may be broken.
Basic Specifications
Printing
Item Description
Print method Direct-thermal / thermal-transfer printing
Resolution CL-E321 Main scanning line density: 203 dots/inch (8 dots/mm)
Sub-scanning line density: 203 dots/inch (8 dots/mm)
Head dots: 864 dots (effective dots: 832)
CL-E331 Main scanning line density: 300 dots/inch (11.8 dots/mm)
Sub-scanning line density: 300 dots/inch (11.8 dots/mm)
Head dots: 1248 dots (effective dots: 1240)
Max. print width CL-E321 104 mm / 4.1 inch
CL-E331 105 mm / 4.1 inch
Max. print length CL-E321 (Datamax) 2539.7 mm/99.99 inch
(Zebra) 2540.0 mm/100.00 inch
CL-E331 1,270.0 mm / 50.00 inch
Print density Print density is adjustable with software
Print speed
Item Description
Print speed setting CL-E321 2 to 8 inches per second in 1-inch increments (7 to 8 inches per second possible at normal temperature using a print density of 10 and the recommended media and ribbon)
CL-E331 2 to 6 inch per second in 1-inch increments
Print mode
Item Description
Batch mode Normal printing (single or multiple sheets)
Tear off mode Back-feeds to the tear-off position after printing is complete. (Labels may peel when roll media is back-fed.)
Cut mode Prints while cutting after every specified number of sheets/labels. Two types of cut mode operations are available.
  • Back-feed
  • Cut-through
  • (Cut-through pauses printing to cut the previous label when it reaches the cut position. Printing resumes after the cut operation, but a gap may be formed at the location where printing was paused.)
Media
Item Description
Media types Roll, fanfold media
(Continuous label media, die-cut media, continuous tag media, and continuous ticket media)
Roll media orientation Outer surface
Recommended media Thermal-transfer: Label media (Lintec LR1111)
Direct-thermal media: Label media (Ricoh 150LA-1),
Tag media (Ricoh 130LHB)
Max. media width 118.0 mm / 4.65 inch
Min. media width 25.4 mm / 1.00 inch
Min. label width 21.5 mm / 0.85 inch
Min. media pitch*1 8.89 mm / 0.35 inch*2
Max. media thickness 0.19 mm / 0.0075 inch
Max. media length CL-E321 (Datamax) 2539.7mm/99.99inch
(Zebra) 2540.0mm/100.00inch
CL-E331 1,270.0 mm / 50.00 inch
Min. media length*1 6.35 mm / 0.25 inch*2
Min. media thickness 0.0635 mm / 0.0025 inch
Loaded roll diameter Max. external diameter: 127 mm / 5 inch
Media core: 25.4 or 38.1 mm / 1 or 1.5 inch
*1 To use media with a pitch of less than 1 inch, enable the [Small Media Adjustment] setting.
*2 For models with a cutter, the cutter operation will not be performed if the media length is less than 25.4 mm (1 inch).
Ribbon
Item Description
Ribbon wind direction Outer winding (ink surface facing outward)
Recommended ribbon B110A (Ricoh)
Max. ribbon width 114.0 mm / 4.50 inch
Min. ribbon width 35.0 mm / 1.38 inch
Max. ribbon length 300.0 m / 984 feet
Max. roll diameter 68.0 mm / 2.68 inch
Core inner diameter 25.4 ±0.254 mm / 1.00 ±0.01 inch
Core outer diameter 33.4 ±0.50 mm / 1.31 ±0.02 inch
Ribbon end tape length Max. 80 mm / 3.15 inch
Ribbon end detection Ink ribbon end detection by ribbon encoder sensor
Barcodes
Item Description
Datamax® emulation One-dimensional ・Code 3 of 9 ・UPC-A ・UPC-E ・EAN-13 (JAN-13) ・EAN-8 (JAN-8) ・Interleaved 2 of 5 ・Code 128 ・HIBC (Code 3 of 9 using Modulus 43) ・Codabar (NW-7) ・Int 2 of 5 (Interleaved 2 of 5 using Modulus 10) ・Plessey ・Case Code ・UPC2DIG Add ・UPC5DIG Add ・Code 93 ・Telepen・ZIP ・UCC/EAN128 ・UCC/EAN128(for K-MART) ・UCC/EAN128 Random Weight ・FIM
Two-dimensional ・Maxi Code ・PDF-417 ・Data Matrix ・QR Code
・Aztec ・GS1 Databar Omnidirectional (RSS-14)
・GS1 Databar Truncated (RSS-14 Truncated)
・GS1 Databar Stacked (RSS-14 Stacked)
・GS1 Databar Stacked Omnidirectional
(RSS-14 Stacked Omnidirectional)
・GS1 Databar Limited (RSS Limited)
・GS1 Databar Expanded (RSS Expanded)
Zebra® emulation One-dimensional ・Code 11 ・Interleaved 2 of 5 ・Code 39 ・EAN-8 ・UPC-E
・Code93 ・Code128 ・EAN-13 ・Industrial 2 of 5 ・Standard 2 of 5 ・ANSI CODABAR ・LOGMARS ・MSI ・Plessey ・UPC/EAN Extensions ・UPC-A ・POSTNET ・Planet
Two-dimensional ・Code49 ・PDF-417 ・CODA BLOCK ・Maxi Code ・Micro PDF-417 ・Data Matrix ・QR Code ・TLC39 ・Aztec
・GS1 Databar Omnidirectional (RSS-14)
・GS1 Databar Truncated (RSS-14 Truncated)
・GS1 Databar Stacked (RSS-14 Stacked)
・GS1 Databar Stacked Omnidirectional
(RSS-14 Stacked Omnidirectional)
・GS1 Databar Limited (RSS Limited)
・GS1 Databar Expanded (RSS Expanded)
Eltron® emulation One-dimensional ・Code39 ・Code93 ・Code128 ・Codabar ・EAN-8 ・EAN-13
・German Postal Code・Interleaved2of5 ・POSTNET ・Planet
・Japanese Postnet ・UCC/EAN-128 ・UPC-A ・UPC-E
・UPC-Interleaved2of5 ・Plessey(MSI-1) ・MSI-3
Two-dimensional ・Aztec ・Data Matrix ・MaxiCode ・PDF-417 ・QR Code
・GS1 Databar Omnidirectional (RSS-14)
・GS1 Databar Limited (RSS Limited)
・GS1 Databar Stacked (RSS-14 Stacked)
・GS1 Databar Truncated (RSS-14 Truncated)
Fonts
Item Description
Datamax® emulation
  • 1.7 types of fixed-pitch fonts
  • 2.OCR fonts
  • OCR-A*3 and OCR-B*3
  • 3.Proportional fonts
  • CG Triumvirate smooth font
  • CG Triumvirate bold smooth font
  • CL-E321: 6, 8, 10, 12, 14, 18, 24, 30, 36, and 48 points
  • CL-E331: 4, 5, 6, 8, 10, 12, 14, 18, 24, 30, 36, and 48 points
  • Character sets: Compliant with code page 850
  • 4.TrueType™ rasterizer
  • 5.Kanji fonts (Gothic)
    JIS 1st level Kanji, JIS 2nd level Kanji, Special symbol, Extended Kanji
    16 dot, 24 dot, 32 dot, 48 dot
Zebra® emulation
  • 1.5 types of fixed-pitch fonts
  • 2.OCR fonts
  • OCR-A*3 and OCR-B*3
  • 3.Proportional fonts
  • CG Triumvirate Condensed Bold
  • 4.TrueType™ rasterizer
  • 5.Kanji font (Gothic)
  • JIS 1st level Kanji, JIS 2nd level Kanji, Special symbol, Extended Kanji
  • 24 dot
Eltron® emulation
  • 1.5 types of fixed-pitch fonts
  • 2.2 types of fixed-pitch fonts
  • 3.Kanji font (Gothic)
  • JIS 1st level Kanji, JIS 2nd level Kanji, Special symbol, Extended Kanji
  • 24 dot
*3 Depending on the reader, OCR font recognition may be poor.
Symbol Sets*4
Item Description
Single-Byte sets
(Datamax® , Zebra® Emulation) 		・PC866U Ukrainian*5 ・PC Cyrillic ・ISO 60 Danish/Norwegian ・Desk Top ・ISO 8859/1 Latin 1 ・ISO 8859/2 Latin 2 ・ISO 8859/9 Latin 5 ・ISO 8859/10 Latin 6
・ISO 8859/7 Latin/Greek ・ISO 8859/15 Latin 9 ・ISO 8859/5 Latin/Cyrillic ・ISO 69: French ・ISO 21: German ・ISO 15: Italian ・Legal, Math-8 ・Macintosh
・Math ・PC-858 Multilingual ・Microsoft Publishing ・PC-8 ・PC-437 USA ・PC-8 D/N ・PC-437N ・PC-852 Latin/Greek ・PC-862 Latin/Hebrew ・Pi Font ・PC-850 Multilingual ・PC-864 ・Latin/Arabic ・PC-8 TK ・PC-437T ・PC-1004 ・PC-775 Baltic・Non-UGL ・Generic Pi Font ・Roman-8 ・Roman-9 ・ISO 17: Spanish
・ISO 11: Swedish ・Symbol ・PS Text ・ISO 4: United Kingdom ・ISO 6: ASCII ・Ventura International ・Ventura Math ・Ventura US・Windows 3.1 Latin 1
・Wingdings ・Windows 3.1 Latin 2 ・Windows 3.1 Baltic (Latv, Lith) ・Windows 3.0 Latin 1 ・Windows Latin/Cyrillic ・Windows 3.1 Latin 5
Double-byte sets
(Datamax® Emulation) 		・EUC ・JIS ・Shift JIS ・Unicode ・KS Code ・GB Code
*4 Use it when drawing a TrueType font. Eltron® Emulation does not support a TrueType font.
*5 “PC866U Ukraina” is supported only in Datamax® emulation.
Control Languages
Supports the Datamax® language, Zebra® language and Eltron® language
Digital Processing Components
Item Description
CPU 32-bit RISC CPU (max. operation frequency of 216 MHz)
ROM 16 MBytes of flash ROM (user area: 4 MBytes)
RAM 32 MBytes of SDRAM (user area: 4 MBytes)
Media detection sensors
Item Description
Transmissive sensor Detects label gaps, tag notches, and out of media state
Reflective sensor Detects black lines on back of media and out of media state
Ribbon encoder sensor Ink ribbon end detection
Communication interfaces
Item Description
USB Full-speed USB 2.0 (12 Mbps), Type B connector
Ethernet 100BASE-TX / 10BASE-T, RJ45 connector
Serial RS232C, 9-pin D-SUB female connector
Baud rates: 2400, 4800, 9600, 19200, 38400, 57600, and 115200 bps
Indicators and switches
Item Description
LED Power on (green), status/errors/alarms (green, red, and amber)
Buzzer Alarms, warnings, and other indications
Operation keys 1 (Performs feed and other operations)
Head-up detection switch Detects head-up states
Ethernet panel button Prints and initializes Ethernet settings
Power switch Turning the Power On/Off
Power supply
AC adapter (CEC Level VI-compliant)
Input: 100 to 240 VAC, 50/60 Hz
Output: 24 VDC, 2.5 A
Supported Standards
  • VCCI: CISPR32 Class B
  • UL: 60950-1st, 2nd Edition
  • CSA: No. 950
  • FCC: 47 CFR Part 15, Subpart B, Class B
  • EN: 60950-1
  • EN: 55032:2012 Class B
  • EN: 55024:2010
  • EN: 61000-3-2:2014
  • EN: 61000-3-3:2013
  • EU: RoHS (2011/65/EC)
  • Energy Star: Energy Equipment, Version2.0
  • CCC: GB4943.1-2011, GB/T9254-2008, and GB17625.1-2012
  • KC-Mark / BIS / CoC Mexico / S-mark SIN(AC Adapter) / RCM
Reliability
Item Description
Head When the recommended paper is used under our given printing conditions:
Wear resistance 50 km (damage due to foreign matter being caught in the head is not applicable)
Platen 100 km
Auto cutter Min. 300,000 cuts (60 μm ≤ paper thickness < 150 μm)
Min. 100,000 cuts (150 μm ≤ paper thickness ≤ 190 μm)
Environmental conditions
Refer to Usage Conditions
Refer to Storage Conditions
Electrostatic Voltage
EN61000-4-2:2009-compliant
AC Power Consumption
Item Description
CL-E321 100 V/50 Hz: 1.7 W standby, 70 W during operation
(Thermal-transfer, USB, print speed of 8 IPS, print density of 10, and printing rate of 12.5%)
220 V/50 Hz: 1.7 W standby, 66 W during operation
(Thermal-transfer, USB, print speed of 8 IPS, print density of 10, and printing rate of 12.5%)
CL-E331 100 V/50 Hz: 1.7 W standby, 66 W during operation
(Thermal-transfer, USB, print speed of 6 IPS, print density of 10, and printing rate of 12.5%)
220 V/50 Hz: 1.7 W standby, 63 W during operation
(Thermal-transfer, USB, print speed of 6 IPS, print density of 10, and printing rate of 12.5%)
External Dimensions
Refer to External Dimensions*6
Weight
  • Standard model: 2.6 kg (excluding media, ribbon, AC adapter, and power cord)
  • Model with cutter: 2.9 kg (excluding media, ribbon, AC adapter, and power cord)
  • Model with AC adapter storage case: 3.3 kg (excluding media, ribbon, and power cord)
Accessories
  • AC adapter
  • AC cord
  • Media shaft
  • Media shaft guide
  • Ribbon shaft (x2)
  • Ribbon take-up core
  • USB cable
  • CD-ROM
  • Quick Start Guide/Safety Instructions
Factor Options (the default setting)
  • Cutter unit
  • Model with AC adapter storage case
External Dimensions*6
CL-E321X***NA (standard model)
CL-E321X***NS (model with AC adapter storage case)
CL-E321X***BC (model with cutter)
*6 Dimensions are design values. Actual dimensions may vary due to variance in manufacturing processes.
Usage Conditions
  • (1)Safe operating temperature: 0 to 40°C
  • (2)Safe printing temperature: 5 to 35°C
  • (3)Humidity: 30 to 80％ RH (no condensation)
Storage Conditions
  • (1)Temperature: -20 to 60°C (excluding record sheet)
  • (2)Humidity: 5 to 85% RH (excluding record sheet, no condensation)
*However, for storage at high temperature and humid environments, the combination of 40°C and 85% RH (no condensation) is taken as the worst value.
Interfaces
USB Interface
Specifications
Standard Compliant with Universal Serial Bus Specification 2.0
Transmission speed Supports Full-speed 12 Mbps transfer
Receive buffer 16 kB receive buffer
Connector USB Type B connector
Signal Line/Pin Assignment
Signal code Signal Pin No. Function
VBUS USB power 1 USB power (+5 V)
D- Negative signal line 2 Negative signal line
D+ Positive signal line 3 Positive signal line
GND GND 4 GND
Ethernet Interface
Supported Protocols
Supported Protocols ARP, IP, and TCP
Transport layer protocols TCP and UDP
Application layer protocols DHCP, HTTP, SNMP, and Raw Socket Port
Raw Socket Port
Performs bidirectional communication of print data and printer status.
Port No. 9100 (user-configurable)
Direction of port communication Bidirectional
Max. socket connections 8
Printable connections 1 (other sockets are reserved)
Timeout Default: 60 seconds
Configurable between 0 and 300 seconds.
Value of 0 disables timeouts.
HTTP Server
The Web monitoring function can be used to configure printer and network settings.
Refer to the pages describing the Web monitor for more information.
Refer to Configuring Printer Settings Using a Browser
Port No. 80
Max. simultaneous connections 4
HTTP version HTTP/1.1
DHCP
Automatically retrieves IP address information from a DHCP server within 60 seconds after the power is turned on.
If IP address information cannot be retrieved automatically, a fixed IP address (default is 169.254.1.10) is applied.
SNMP Agent
SNMP Version SNMPv2 (Trap function not supported)
Port No. 161
Supported MIBs HOST-RESOURCES-MIB and Citizen-MIB (Private)
Community name public
Connector Connections
Pin No. Signal Function
1 TX+ Transmit (positive)
2 TX- Transmit (negative)
3 RX+ Receive (positive)
4 N.C. -
5 N.C. -
6 RX- Receive (negative)
7 N.C. -
8 N.C. -
Compatible connectors
Printer: RJ-45 connector
LED operation
The following table describes port LED operation.
  • 1.Network communication speed indicator
    • Communication speed LED (Green)
    100 Mbps On
    10 Mbps/disconnected Flashes
  • 2.Network status indicator
    • Status LED (amber)
    Connecting On
    Disconnected Off
    Exchanging data Flashes
Serial Interface
Interface Specifications
Transfer method Start-stop synchronization method, full-duplex communication
Signal level RS-232C
Baud rates 2400, 4800, 9600, 19200, 38400, 57600, and 115200 bps
Data length 7 bits or 8 bits
Stop bits 1 bits or 2 bits
Parity Even, odd, or none
Interface 9-pin D-SUB female connector
Signal Line/Pin Assignment
Signal code Signal Pin No. Function
INIT Reset 1 Reset printer signal line
RXD Receive data 2 Signal line used by printer to receive data from external devices
TXD Transmit data 3 Signal line used by printer to send data to external devices
DTR Data terminal ready 4 Signal line used by printer to notify external devices that printer is ready to communicate
SGND Signal line ground 5 Signal line ground reference
DSR Data set ready 6 Signal line used by external devices to notify printer that they are ready to communicate
RTS Request to send 7 Signal line used by printer to notify external devices that the printer is read to receive data
CTS Clear to send 8 Signal line used by external devices to notify printer that they are ready to receive data
VCC +5 V 9 (Factory use only)
XON / XOFF Protocol
  • a Conditions for XON code output
    • Communication is possible after the power is turned on.
    • Scenario in which the receive buffer has less than 128 bytes available causing output of the XOFF code followed by the receive buffer then having at least 1,024 bytes available.
  • b Conditions for XOFF code output
    • Scenario in which the receive buffer has less than 128 bytes available.
DTR Protocol
  • a Conditions when DTR signal state changes to Ready (High)
  • Scenario in which the receive buffer has at least 128 bytes available.
  • Note that once the receive buffer has less than 1,024 bytes available causing the DTR signal to change to the Busy (Low) state, the DTR signal state remains in the Busy (Low) state until the receive buffer has at least 1,024 bytes available.
  • b Conditions when DTR signal state changes to Busy (Low)
  • Scenario in which the receive buffer has less than 128 bytes available.