Full Support

Citizen Systems’ Full Support

Prior to or after purchase,
our company is prepared to answer any questions and provide advanced support
for our products with our team of experts and network of sales agents.

Pre-sales Service (Pre-purchase/after-purchase support)


For non-technical inquiries, such as about selecting a model or consumables, inquire using the contact information below or using the inquiry form.

Printer Change Guide (recommended models for replacing discontinued products)

This guide provides a list of recommended models for those who are considering replacing an old-model Citizen printer with a new one.

After-sales Service (Technical/Maintenance Support)


For technical inquiries, we recommend contacting us via our email form to ensure a response from an expert member of our staff. Please use the provided inquiry form.

Listed below are the most commonly asked questions and their answers. Hopefully, they will aid you in answering your question.

Various Free Support

A variety of technical information is available to download free of charge, to help with convenient and reliable long-term use of our products.